Refunds and Cancellations

If an item is damaged or defective, then we will either refund you for the value of the item, or send you a replacement at no extra cost. You however must notify us of the damage or deficts withing 2 working days of receipt of the relevant goods by you. Please contact us if this happens and provide evidence in the form of photographs/images which can be emailed to us.

Cancellations:

If you decide to cancel your order (or part of your order) before it has been dispatched, a cancellation/admin fee will be charged. This will be 10% of the existing order total.

You cannot cancel your order after it has been dispatched and before you receive it.

You can send any goods back for a full refund, provided that they are unopened, in a saleable condition and not beyond the Best Before Date. Please contact us before returning an item. You will be given a returns address to which to send the parcel, and will receive an immediate refund for the goods when they arrive here. Please obtain proof of postage.